UpTaxi has introduced a new automation tool: a voice robot that answers incoming calls and places orders on its own, without an operator.

The new system is built on modern Large Language Models (LLM), which allows the robot to talk to clients in natural human language, understand addresses correctly, clarify trip details and record the order in the system instantly.

The voice robot can:

• ask the client where to pick them up and where they are going;

• clarify additional trip options;

• handle pauses and unusual answers correctly;

• create the order automatically, just like an operator.

Using LLM has made it possible to achieve a high level of speech understanding, flexible dialogue scenarios and reliable performance in the real-world conditions of the taxi business.

The launch of the voice robot is an important step in the development of UpTaxi’s digital services. It helps speed up call handling, reduces the load on the call center and makes service more convenient for clients.

The company will continue to develop its voice interaction system and introduce new technologies aimed at improving the quality and speed of service.

Voice robot examples (the robot’s script can be anything):

First

Second

Third

Fourth

Fifth (test)

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