UpTaxi taxi dispatch software: questions and answers

A server for your company is prepared within one business day: we load the city map and set up districts, fares and pricing zones. Then we remotely connect telephony and operator workstations, install the app for drivers and train your dispatchers. Connecting telephony takes 1–2 days, depending on the carrier. In most cases a service takes its first orders in UpTaxi on the second or third day after the request. To speed up the launch, prepare in advance your phone number and carrier details, a list of drivers and a database export from your old software, if you have one.

The minimum set: a wired internet connection of 1 Mbps or more, a computer with 4 GB of RAM running Windows 7 64-bit or newer, a monitor of 1280×800 or higher, and a headset with a microphone. For telephony, you need a multi-line number and a SIP trunk. If your carrier offers only an analog line, a VoIP gateway is used; if SIP is not available, a GSM modem. Drivers need Android smartphones with GPS and mobile internet, or they can work from the bot in Max without installing an app. No separate server or PBX is needed: everything runs in the UpTaxi cloud. The full list is on the launch requirements page.

No. UpTaxi is cloud software: the server is hosted in a data center, and hardware, redundancy and monitoring are on our side. No license is sold, and modules are not bought separately: you get the full feature set and pay a daily fee plus a percentage of orders. Hosting on the client’s own server is possible but discussed individually. Your service’s data (customer, driver and order databases, call recordings) is stored on your company’s server in the data center and is available only to you. A monitoring system tracks uptime.

A daily fee of 150 ₽ plus a fee on driver commission: 10% at 0–100 orders per day, 9% at 101–300, 8% at 301–500. From 501 to 1,000 orders there is no daily fee, and the rate is 7%. Above 1,000 orders, pricing is by agreement. The fee is charged automatically from each completed order. Installation, setup, training, 24/7 support and the shared ordering app are included. You pay separately only for a branded app (20,000 ₽ per platform) and third-party call center services inside the system. External services, SIP telephony and an SMS aggregator, you pay directly to the providers; UpTaxi takes no commission on them. Pricing details and cost examples.

It is not a demo but full operation on real orders: server, telephony, apps, support. The free month is available to services with 50 or more successful orders per day. Services with lower volume make a non-refundable prepayment of 1,000 ₽ instead of the free period. If the software doesn’t suit you after the month, you simply stop using it, with no penalties or obligations. A month is enough for dispatchers to learn the console, for drivers to get used to the app, and for the manager to compare reports with how things were before the switch.

Prices are in Russian rubles. For services outside Russia, we agree on the settlement currency and payment method when you connect. Message us on Telegram or Max, and we will offer an option for your country.

The shared “UpTaxi Taxi” app for Android and iOS is included in the price: passengers choose your service in it. A branded app with your name, logo and colors costs 20,000 ₽ per platform, and an update costs 7,000 ₽ per platform. The passenger app offers instant fare estimates, advance booking, live car tracking on the map, trip history and saved addresses, bonuses, card payment via T-Bank and ckassa.ru, and driver rating. The “UpTaxi Driver” app for drivers is available in RuStore, with more than 30,000 installs.

The passenger ordering bot works in both Telegram and Max. A customer orders in three clicks: they send their location or type an address with suggestions (train stations, shopping malls), pick a class and options (economy, comfort, child seat) and receive the statuses “driver found”, “car has arrived” and “on the way” with the driver’s car make, plate number and phone. The bot is branded for your service, fares are synced with the software, and broadcasts of promotions and promo codes to customers are free. Example: @UpTaxi_zakaz_bot on Telegram.

The robot operator, built on large language models, answers incoming calls on its own: it asks for the pickup point and destination, clarifies details, understands natural speech, pauses and unusual answers, and creates the order just like an operator. It works around the clock. You can turn it on for all calls, only at night, or only for the queue when operators are busy. Among taxi software, only UpTaxi has an LLM robot. In practice, this means night shifts and peak hours are covered without extra operators, and fewer calls are missed.

Yes. The driver bot in Max provides automatic dispatch, a feed of open orders, statuses, address editing and chat with the dispatcher right in the messenger. It works on a weak connection and even without GPS (location can be set manually), and it uses minimal data. This is convenient for drivers with old smartphones and for suburban pickups. The “UpTaxi Driver” app, with a GPS taximeter, balance top-up, vehicle inspection without visiting the office and navigator integration, remains available. The driver chooses, and the dispatcher sees both in one console.

Yes. UpTaxi has 8 independent call centers inside the system that compete with each other. You can hand over call handling to them fully or partially, for example only the queue or only night hours. The cost is 1 ₽ per accepted order and 4 ₽ per completed order. Some calls are handled by the voice robot, and orders from the app, website and bots need no operator at all. Conversely, if you have spare operators, you can become a call center for other services and earn from it. Call distribution between your own operators and external call centers is set up with priorities and queues, and operators can work remotely over the internet. About the call center and multi-console.

If your drivers don’t take an order within a set time, it automatically goes to the exchange, to the nearest driver by road from another service on UpTaxi. The customer data and the order itself stay with your company: the outside driver only performs the trip, and you see its status just as you would for your own driver. Drivers from other services that don’t suit you can be added to the exchange blacklist. The exchange also works the other way: your idle drivers fulfill orders from other services on UpTaxi, which means extra income for them and for your service. More about the order exchange.

Around the clock, seven days a week, with no subscription fee. The monitoring system alerts support about incidents automatically and, if needed, a representative of your service too. Improvement requests go directly to the developers; clients in our case studies note fast response and open dialogue. Training for dispatchers and the manager is included in onboarding. You can reach support by phone, on Telegram or through your account dashboard.

We run an audit, prepare the server in a day, transfer your customer, driver, corporate client and address databases from your old system’s export, connect your number via SIP (it stays the same) and train your dispatchers. During the transition, your old system stays on, and you switch it off yourself when you are confident. Based on client experience, dispatchers learn the console in about 10 days, and the service is fully up to speed in 1–1.5 months. How the switch works.

Yes, UpTaxi is used by services in Kazakhstan, Belarus and Abkhazia. The interface is in Russian, telephony connects to any SIP provider, and the city map is loaded when the server is prepared. Currency, payment systems and interface localization are clarified when you connect. The distributed call center works across borders: a service in another time zone can take your night calls, and if your operators cost less than 4 ₽ per order, you can take calls for services in large cities and earn on the difference.

Drivers connect to the software through a backup communication channel and keep receiving orders. We will explain how to set this up for your service when you connect.