Integrations and order channels in UpTaxi
Passengers order the way they like: a call answered by an operator or the LLM voice robot, an app, a website, a bot in Telegram or Max. Drivers work from the app or straight from Max, with nothing to install. All channels are included in the price and feed one order queue with shared automatic dispatch.
Telephony: SIP and Asterisk PBX
The UpTaxi cloud runs an Asterisk IP PBX, so your service doesn’t need its own mini-PBX. You can connect SIP channels from any operator, as well as H.323; analog lines connect through a VoIP gateway, and without SIP, through a GSM modem.
- Caller ID and the client’s trip history in the order card on an incoming call.
- Call queue, queue position announcements, hold music, unlimited operators and lines.
- Call recording, including driver–client calls; reports on incoming, outgoing and missed calls.
- Automated voice notifications: a call to the client about the assigned car with make and plate number, an arrival notice, a quality survey after the trip.
- Inbound telephony monitoring — you’ll learn about a problem with your advertised number before your clients do.
- Remote work for operators over the internet, and a multi-console for taking orders from several cities.
LLM voice robot (AI voice operator)
The robot answers incoming calls on its own, asks for the pickup point and destination, clarifies trip details, understands natural speech, pauses and unexpected answers, and creates the order in the system just like an operator. It works 24/7, never gets tired and doesn’t lose calls at rush hour. Among taxi software, only UpTaxi has a robot built on large language models: Taxomet’s robot doesn’t use an LLM, and the others have none.
You can turn the robot on for all calls, only at night, or only for the queue — when operators are busy.
Ordering bots in Telegram and Max
Passengers order a taxi in three taps, without calling the dispatch service. Sample bot: @UpTaxi_zakaz_bot in Telegram.
- Pickup address by geolocation or typed with suggestions — train stations, malls, popular places.
- Choice of class (economy, comfort) and options: child seat, luggage and more.
- Statuses “driver found”, “car has arrived”, “on the way” with the car make, plate number and the driver’s phone.
- Branding for your service: logo on the avatar, brand colors.
- Pricing is synced with the software — the price in the bot matches the operator’s price.
- Free broadcasts of promotions and promo codes to clients — instead of paid SMS.
Driver bot in Max
Drivers work straight from the Max messenger, without installing an app. This solves three common problems: an old smartphone, weak internet outside town, and drivers’ reluctance to install “yet another app”.
- Automatic dispatch and a feed of open orders.
- Geolocation; without GPS, manual location marking.
- Order statuses, address editing, chat with the dispatcher.
- Minimal data usage. Sample bot: max.ru/id890603474200_2_bot.
The “UpTaxi Driver” Android app is still available: taximeter, balance top-ups, vehicle inspection without visiting the office, navigator integration. Drivers choose what suits them.
Mobile apps
For passengers
The shared “UpTaxi Taxi” app for Android and iOS (over 30,000 installs on RuStore) is included in the price. For business clients, there’s a corporate client account: employees order taxis, and the manager sees trips and spending. A branded app for your service costs 20,000 ₽ per platform. Features: instant fare estimate, advance booking, live car tracking on the map, trip history and saved addresses, bonuses, a “price slider” for peak hours, driver rating.
For drivers
“UpTaxi Driver” for Android (RuStore, over 30,000 installs): online application form for hiring new drivers, driver rating, auto-assignment or picking orders from the feed, en-route orders, GPS taximeter, chat with the operator, balance and transfers, rating, integration with Yandex Maps, 2GIS, Navitel and other navigators.
Dispatch service website
A ready-made business-card website is provided free of charge: taxi orders from the site go straight into the software, fare estimates, status tracking, trip history, an online application form for drivers, service contacts.
Payment systems
In-app card payments for passengers work through T-Bank and the ckassa.ru payment system. Your service needs an internet acquiring agreement: money goes to the company’s bank account and is credited to the driver’s balance minus the service’s commission. For driver balance top-ups without visiting the office, payment terminals and services are supported — we’ll confirm the list when you connect.
SMS notifications are sent through any SMS aggregator over SMPP, through a GSM gateway, or from a SIM card in an Android phone. UpTaxi charges no fee for messaging.
API and integrations with external systems
Data exchange with external systems — CRMs, websites, corporate clients — is discussed individually: describe your task, and we’ll confirm what’s available via API. Integrations with order aggregators are limited today; this is an area we’re developing, and client requests shape our priorities.
Connectivity under internet restrictions
When mobile internet is limited to internet whitelists, the driver app switches to a backup communication channel: orders, statuses and addresses keep reaching drivers. Passengers can still call — the robot answers — and use the ordering bot in Max.
Connect all order channels in one day
Send a request — we’ll set up telephony, the robot, bots and apps for your service. The first 30 days are free.
Calculate cost Message on Telegram Message on Max Call +7 900 28-28-328
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