Contact UpTaxi
Message us. We’ll answer your questions about setup, pricing, the free trial and switching from another system, give you a remote demo, and prepare a server for your service within a day. Our managers are available weekdays, 10:00 to 18:00 Moscow time; support for existing customers is available 24/7.
Account managers
Setup, pricing, the free trial, switching from another system. Please don’t call these numbers to book a taxi or with driver questions.
Business hours: weekdays, 10:00 to 18:00 Moscow time. Messages sent outside business hours are handled at the start of the next business day.
Email: taxisoft@list.ru
Office
350/10 Kalinina St., Krasnodar, Krasnodar Krai, 350004, Russia.
How to reach us
| Channel | Contact | Best for |
|---|---|---|
| Phone | +7 (900) 28-28-328 | Questions about setup and pricing, trial requests |
| Telegram | @vkozlovskih | Quick questions, sending documents and data exports |
| Max | Message on Max | Questions and requests, same as Telegram |
| taxisoft@list.ru | Business proposals, contracts, invoices | |
| Personal account | customer login | Reports, settings, invoices |
Business hours
- Sales and onboarding: weekdays, 10:00 to 18:00 Moscow time. Requests received outside business hours are handled at the start of the next business day.
- Technical support for existing customers: 24/7, no days off.
- Our monitoring system alerts support to incidents automatically, so there’s no need to call at night just to “check if the server is up”.
Company details
Full company details are on the «Legal information» page.
The contract takes the form of a public offer. The offer text and the personal data processing policy are published on the website. We work with customers across Russia, as well as in Kazakhstan, Belarus and Abkhazia. Meetings, demos and training are held online, so the distance to your city doesn’t matter.
For accounting: closing documents and invoices are sent to the email address provided at signup. A report on commission charges for each order is available in the owner’s personal account.
What happens after you apply
- A call from your manager. We confirm your city, number of cars and operators, current phone system and what you’re switching from. We answer your questions about pricing and the trial.
- Demo. On request, we show the software remotely: the dispatcher console, the owner’s personal account, the apps, the Telegram and Max bots, and the voice robot.
- Server in one day. We prepare a cloud server for your company, load your city map, and set up fares and zones.
- Setup and training. We connect your phone system and workstations remotely, install the app for drivers and train your dispatchers. Your free trial month begins.
Technical support for customers
Existing customers can reach support by phone, on Telegram, on Max or through the personal account. Support is free and available 24/7. Our monitoring system tracks the health of each company’s server and alerts the on-duty engineer to incidents; if needed, a representative of your service is notified too. Feature requests go directly to the developers — exactly what customers point out in our case studies.
What to prepare before contacting us
To calculate the cost and prepare your server in one day, we’ll need:
- your city and approximate number of orders per day;
- number of cars and operators;
- your current phone setup: carrier, line type (SIP, analog, GSM), multi-line number;
- what you’re switching from — radios, in-house software or another system — and whether you have a database export;
- for services outside Russia — country and city, so we can check telephony and payment options in advance.
If you don’t have some of this yet, that’s fine: your manager will help you sort out telephony and suggest which number and SIP line to choose.
Send a request
Fill out the form. We’ll call you back during business hours, answer your questions and set up 30 days of access.
- Rated 4.8 out of 5 in 18 reviews on a2is.ru
- Server ready in one business day
- No license, no server of your own
- We reply on Telegram or Max
