Switching to UpTaxi from other software or radios
What scares people about switching software isn’t the price — it’s downtime: while dispatchers learn a new console, orders get lost. We’ve designed the switch so your service never stops for a single day: server in one day, database migration, parallel operation with your old system and staff training. Based on customer experience, dispatchers learn UpTaxi in about 10 days.
When it’s time to switch
- You work on radios: the dispatcher keeps orders in their head, drivers fight over the “juicy” addresses, and there are no reports.
- Your old software isn’t adapted to your city, and support takes days to reply or speaks a different language.
- You pay separately for the license, the server and every module, and features are “promised in the next version”.
- No customer app, no Telegram and Max bots, no voice robot — younger customers are leaving for ride-hailing aggregators.
- Dispatching “as the crow flies” means long pickup times, and customers don’t wait for the car.
How the migration works
- Audit. We find out what you’re switching from (radios, in-house software, Taxi-Master and others), how many cars and operators you have, what telephony you use and what data needs to be moved.
- Server in one day. We prepare a cloud server, load your city map, and set up zones, fares and pricing areas according to your rules.
- Database migration. We transfer customers, drivers, corporate clients and addresses from your old system’s export. We confirm the export format during the audit.
- Telephony. We connect your multi-line number via SIP to the Asterisk PBX in the UpTaxi cloud. Your number stays the same, so customers notice nothing.
- Driver app. Drivers install “UpTaxi Driver” from RuStore and sign in with their profile; those who don’t want to install anything can use the driver bot in Max. For drivers coming from radios, we show how to take orders and use the taximeter.
- Dispatcher training. Remotely, on real orders. The console works on the principle “the operator takes the order, the software does the rest”: entering an order takes 5–15 seconds.
- Parallel operation. During the transition, your old system stays on: some shifts work in UpTaxi, others the old way. Once your dispatchers feel confident, you switch off the old software yourself.
Transition timeline
| Stage | Time |
|---|---|
| Server preparation and setup | 1 business day |
| Connecting telephony and workstations | 1–2 days, depending on the SIP provider |
| Dispatcher onboarding | about 10 days |
| Service fully “on track” | 1–1.5 months |
These timelines come from Sevtaxi (Sevastopol), which switched to UpTaxi from radios: dispatchers got comfortable in about 10 days, and the service was fully “on track” in 1–1.5 months. The whole period fits into the free trial month and the first weeks of work. Read the case study.
Parallel operation without losing orders
The most vulnerable part of any transition is the first shifts. We reduce the risk in three ways.
- Your old system isn’t switched off right away. You decide when to move all shifts to UpTaxi.
- The call queue can go to a call center. If dispatchers can’t keep up in the first days, queued calls are redirected to one of eight call centers inside the system — 1 ₽ per accepted order and 4 ₽ per completed order.
- 24/7 support. Your night-shift dispatcher is never alone: technical support is available around the clock, and the monitoring system reports failures automatically.
What changes after the switch
- Orders are dispatched automatically using the road graph, not manually or “as the crow flies”.
- Customers get an app, ordering bots in Telegram and Max, an LLM voice robot and automatic notifications when their car arrives.
- Drivers without a suitable smartphone or a stable connection work from the bot in Max, without installing an app.
- The owner sees reports on orders, drivers, cash and missed calls in the personal account from any browser.
- Drivers top up their balance and pass vehicle inspections without visiting the office.
- You stop paying for a license and a server — just 150 ₽ per day plus a percentage of orders. Pricing.
Switch with zero downtime
Send a request. We’ll run an audit, migrate your database and set up parallel operation. The first 30 days are free — enough time for dispatchers to get comfortable and for you to compare results with your old software.
Calculate cost Message on Telegram Message on Max Call +7 900 28-28-328
- Rated 4.8 out of 5 in 17 reviews on a2is.ru
- Server ready in one business day
- No license, no server of your own
- We reply on Telegram, Max or by phone
