In some regions mobile internet is now restricted from time to time: only services on so-called «whitelists» remain reachable. For a taxi service this is a serious problem. The driver app loses its connection to the server, new orders do not arrive, statuses do not update, and the dispatcher no longer sees cars on the map. The orders do not go away: clients keep calling and writing to the bot.

We have added a backup channel for connecting drivers to UpTaxi. If the regular connection to the server is unavailable because of restrictions, the driver app connects to the program through the backup channel and keeps working.

What works through the backup channel

• receiving orders and automatic dispatch to the nearest drivers;
• order statuses: «arrived», «client in the car», «order completed»;
• pickup and destination addresses, changes to stops in an active order;
• driver chat with the dispatcher;
• cars shown in the dispatcher console.

Nothing changes for the dispatcher: orders are dispatched, drivers stay online, the console shows current statuses.

What it means for your service

The service keeps working on restriction days instead of losing orders and drivers while the internet is down. Drivers do not need to look for Wi-Fi or call the dispatcher to get an address. Clients keep ordering the usual way: calls are answered by the voice robot or an operator, and the order bot in Max keeps working during restrictions because Max is on the «whitelists».

The backup channel complements the driver bot in Max that we released in spring: the bot lets drivers work without installing an app and on a weak connection, while the backup channel keeps the «UpTaxi Driver» app itself working when the network is restricted.

How to connect

For current clients the backup channel is included in the existing plan at no extra cost. Message support, and we will turn it on for your service and tell you what drivers need to update. New clients get it right away together with the 30-day free trial.

To connect or ask a question: prices and trial request, support — taxisoft@list.ru, phone +7 900 28-28-328.